FAQ
General
+ Where can I buy your products?
We sell our products in many retail stores across Canada as well as online. Please check out our Where To Buy page to find a location near you.
+ Where are your products made?
We are a family-run company in Burnaby, BC. We make all our products here with love.
+ How are your products natural?
We commit ourselves to bringing you real foods that are free from excessive processing methods. This is why we do not add any stabilizers, hydrogenated oils, artificial ingredients, or preservatives to our products. Thus, our foods are yummy and true to the nature of our whole ingredients.
+ Are your chocolate products Fair Trade?
Our chocolate hazelnut butter, chocolate peanut butter, chocolate almond butter are all certified Fair Trade.
Dietary Preferences
+ Are your products Kosher?
Yes, all of our products are Kosher.
+ Are your products vegan?
Yes! Our family is vegetarian, so we love to encourage cruelty-free choices by making delicious vegan products.
+ Do you offer raw products?
Yes! We offer raw almond butter, pumpkin seed butter, sesame tahini, and cashew butter. We also make delectable raw hemp and virgin coconut bliss balls.
+ Do you have gluten-free options?
Yes, we've got your back! All of our bliss balls are gluten-free, and we've also made a new line of organic, handmade gluten-free cookies made with rice flour.
Products
+ What are bliss balls?
Bliss balls are vegan, gluten-free confections made with ingredients such as cashews, chocolate, coconut, and hemp! They taste delectably rich yet refreshing as they are naturally sweetened with dates and brown rice syrup.
+ Why does the oil separate on top of your nut butters?
Oil separation occurs naturally because we make our nut butters as nature intended - with no hydrogenated oils or preservatives. Simply stir before enjoying. You can also store the jar on its side to make it easier to stir.
+ Why does your coconut peanut spread solidify sometimes?
Our coconut peanut spread contains extra virgin coconut oil, which naturally solidifies at cooler temperatures and melts at higher temperatures.
+ Do your nut butters need to be refrigerated?
Because our nut butters are natural without any preservatives or hydrogenated oils, refrigeration is ideal for extending the product lifespan.
+ Do you use palm oil in your products?
No, we do not believe in using palm oil.
+ How do you make your seed butters?
Simply put, we grind them. We use a special low heat grinding process to best retain the nutrients and natural flavor of each seed. We lightly dry roast the seeds to release their natural oils. The natural oil then acts as an emulsifier so nothing extra needs to be added. The result is a deliciously clean and richly flavored seed butter - yum! We also grind seeds raw, which means that these seeds never come into contact with any heat during the grinding process. Raw grinding allows the seed’s nutrients and enzymes to remain live, greatly enriching the seed butter.
Opportunities
+ Do you sell to food service establishments?
Yes! We supply quality ingredients to many restaurants and businesses. Email orders@jivaorganics.ca for more information.
+ Are you hiring?
We are always on the lookout for talented, values-driven teammates. If you think you could add value to our team, feel free to reach out to us at jobs@jivaorganics.ca.
+ Are you open to partnership or sponsorship opportunities?
If you have an opportunity that you believe would be mutually beneficial, feel free to reach out to our marketing contact at marketing@jivaorganics.ca.